The shipping and the printing of the items are managed by Moteefe.
Since all of our products are custom printed for each customer, they will only qualify for a refund or replacement if the item is faulty or a mistake was made on our end.
Please contact our Moteefe Support Team if you experience the following:
You receive the wrong size/color/design.
The printing quality is not up to standard.
The product just doesn’t seem to match what was advertised.
We’d ask that you provide photos that illustrate the problem as well as ensuring that you contact us within 30 days of the delivery date so that we may provide an accurate investigation into any issues.
We’ll never ask you to post your product back to us, as we do not have any facilities to accept returns. Any items that are returned will not be eligible for a refund or replacement.